The Coronavirus pandemic has affected every aspect of our lives, and travelling, and holidays with our families are no exception. 2020 brought an unprecedented level of uncertainty. We have been in business since 2004 and welcome families back to Portugal’s Silver Coast year after year. With everything going on there was no way we could treat our guests with anything other than fairness, honesty and compete flexibility, and we will continue to operate with those same values as we go in 2021.
We know how important that time away with our friends and loved-ones is and we also know you can never underestimate the importance of that time away to reconnect, relax and make new memories.
So many travel plans were disrupted in 2020 and we are so looking forward to welcoming back all those guests who weren’t able to take their holidays as planned and instead deferred bookings to 2021. Although 2021 is looking a lot more positive we are sure that guests yet to book holidays wlil have questions they would like answered, and reassurance that should the worst happen and a travel restriction is introduced there is the flexibility to make changes.
We have addressed both of these so take a look below at our Coronavirus questions answered and read our Flexible and Fair policy for changes and cancellations.
We always strive to deliver the best service to our guests, and 2020 was no different. You can take a look at the independent feedback from our guests here.
