We know that the current situation with Covid-19 is creating a lot of uncertainty, especially when it comes to travelling, so we are here to tell you that with Holiday Rental Portugal you can book with confidence, clear in knowledge that you can flex your travel plans should you need to.
We are continuing to monitor the worldwide events associated with the outbreak of Coronavirus. Currently the Foreign & Commonwealth office and the WHO have not changed it’s travel advice for Portugal and so holidays are continuing as normal.
Update, June 5, 2020
June 8: Beaches & condominium swimming pools will be open
July 3: Praia d’el Rey Marriott Hotel will reopen.
Information for guests arriving:
We want you to have a great holiday and to stay healthy and safe during your stay.
We ask that all guests are familiar with these points to ensure everyone has an enjoyable and safe holiday
Wash your hands frequently. There is hand soap in every bathroom and we have mini bottles of hand sanitizer for you to use while you are out and about.
It is recommended to remove your shoes when entering the property and to leave them at the entrance.
There are cleaning products and new cleaning sponges in the kitchen for you to use during your stay. (The cleaning sponges are replaced for every new arrival)
If you develop a fever, cough or difficulty breathing seek medical care. Please call our office. We will contact the Portuguese health service and can arrange for local medical care. 00351 262909309
If your stay is 10 nights or longer you will have a housekeeping visit during your stay. Our housekeepers are practicing additional cleaning measures to keep everyone safe:They will be wearing shoe covers while they are in the property.
They will be wearing gloves and a mask while they work.
Our housekeepers are working in set teams, with Personal Protective Equipment
Please vacate the property while the housekeepers are working. (It is fine to stay on the terrace or by the pool). If you prefer not to have a housekeeping visit please let us know
If you are staying in a property with a shared swimming pool it is not permitted to play with a ball in or out of the pool.
Please also wipe down sun loungers after use with the cleaning spray and sponges provided.
We have implemented enhanced cleaning measures to ensure every property is clean and safe and ready for guests. During this time the check-out time is fixed at 10am and there is no ability to permit later check-outs.
If you need anything during your stay or you have any questions please call our office on +351 262 909 309
Information for guests yet to travel
Due to the escalation with the Covid-19 pandemic, the FCO is now advising against all non-essential travel worldwide. We are proactively contacting all our guests currently on holiday or to do depart within this period, to advise them of their options.
If the advice for Portugal changes to ‘advise against travel’ or ‘advise against non-essential travel’ within 28 days of your departure then we will contact you to discuss your options. Your first point of call with be your insurer.
Prior to the 28-day window, our standard booking conditions and cancellation terms will apply. The situation is changing rapidly and it would be impossible to know now the situation on holidays booked for July and August for example
If you have specific reasons for not wishing to travel when there are no FCO restrictions in place we ask you to contact your travel insurers for information about cover.
Questions & Answers
For now, we can answer the following questions:
Q. What can i do in case my holiday is affected?
A: The key message is to make sure you have travel insurance in place as soon as you book. If you have booked already and don’t have travel insurance get it now. If your holiday becomes affected your first point of call will be your insurer.
If the advice changes to ‘advise against travel’ or ‘advise against non essential travel’ to Portugal and you are departing within 28 days then we will get in touch and advise you of the options open to you. The first point of call is to check with your insurer. We will support your claim with a cancellation invoice.
If you don’t have insurance then we will treat each situation on a case by case basis.
Q: Can I cancel my holiday if Portugal is not included in the ‘advise against travel’ or ‘advise against all but essential travel’ categories.
A: You can cancel your holiday if you don’t wish to travel but our standard terms and conditions will apply (found here).
Q: If I am unable to travel, am I entitled to compensation?
A: You won’t be entitled to any compensation, as the reason for the holiday not continuing is outside our control
Useful Resources for Further information:
ANA Aeroportos de Portugal has reinforced protection and hygiene measures in its airports, so that passengers feel safer flying. Read the full information here (pdf):