Customer Reviews

Holiday Rental Portugal on Feefo

 

Date
Property
Score
Comments
12-Oct-2017
Service: Property:

Customer comments:
Service rating : Excellent instructions and directions to the rental property from Lisbon airport. Good response times to enquiries
Property : Well equipped kitchen and comfortable bed, great sea views.
20-Sep-2017
Service: Property:

Customer comments:
Service rating : Very well presented apartment, excellent service!
Property : Well presented property. Excellent service.
18-Sep-2017
Service: Property:

Customer comments:
100% satisfaction
Service rating : It was a great stay in a great house
Property : Awesome place. Great location. Perfect house
12-Sep-2017
Service: Property:

Customer comments:
Service rating : Easy to book and communicate with. they recommended this apartment to us and it fitted our needs perfectly!
Property : Really spacious ground floor apartment. The pool is a short walk away across the lawn which was perfect for us as we didn't want to be so close that the children could run out and jump straight in the pool! Nicely furnished and had everything we needed, thank you!
11-Sep-2017
Service: Property:

Customer comments:
Service rating : Totul a fost peste asteptari.
Property : Casa inchiriata a fost OK.
06-Sep-2017
Service: Property:

Customer comments:
Mucha información útil
Service rating : Buena experiencia. Atención correcta y mucha información tanto previa al viaje, como en la propia casa con un cuaderno con datos de interés.
Property : En general la experiencia ha sido buena.
Si tuviéramos que poner alguna pega, sería la falta de mantenimiento en algunas partes de la casa. Nos encontramos algunos tiradores de cajones de la cocina bastante sucios, así como las mosquiteras en su gran mayoría rotas.
05-Sep-2017
Service: Property:

Customer comments:
Service rating : Great service, always quick to respond to queries.
Property : Quality Villa, in a peaceful location. Very spacious, has everything you will need, even a cupboard full of inflatables and toys for the pool.
04-Sep-2017
Service: Property:

Customer comments:
Muito bom!
Service rating : A estadia foi muito boa. a casa estava em perfeitas condições e tinha todas as comodidades necessárias para o conforto.
Property : A casa é muito boa e está inserida num ótimo local para descansar e passear com a família.
03-Sep-2017
Service: Property:

Customer comments:
Lovely stay on the Silver Coast
Service rating : Would definitely recommend, easy to use, great service and wonderful villa. No hiccups whatsoever.
Property : Lovely villa with all amenities we could ask for really nice location in praia d'el rey.

Only one thing in the villa the curtain poles need tightening as they aren't locked in properly. Other than that no issues at all and we had a really enjoyable stay, (family of 2 adults and 2 children) the place was huge and suitable for all our needs.

Thanks Anna it was fab.
30-Aug-2017
Service: Property:

Customer comments:
Service rating : Buena comunicacion con el cliente y atencion aunque hubiera esperado enviaran instrucciones de como dejar la llave el ultimo dia o check out.
Property : Excelente ubicacion y limpieza de la casa.
30-Aug-2017
Service: Property:

Customer comments:
Ok
Everything Was ok or perfect exept The blanket on my bed which i had to use.- Was awful. After my Phone to office i recieved The New. The weather would be better...
29-Aug-2017
Service: Property:

Customer comments:
Boa localização e limpeza cuidada
25-Aug-2017
Service: Property:

Customer comments:
Service rating : The apartment was lovely - very clean and spacious. We will definitely come again.
Property : Sehr schönes Apartment - schön eingerichtet und tolle Lage
23-Aug-2017
Service: Property:

Customer comments:
Perfect place to stay
Service rating : Very friendly service, very reactive to our every request.
Property : Very comfortable, clean and spacious.
20-Aug-2017
Service: Property:

Customer comments:
Super Unterkunft, voll ausgestattete Küche, schöne Terrasse, super Buchungsabwicklung
19-Aug-2017
Service: Property:

Customer comments:
Alojamientos muy cuidados y tranquilos
Service rating : Muy buena atención. Los alojamientos que ofrecen estan muy cuidados y en buena ubicación.
Property : Una urbanización muy tranquila y una casa preciosa.
17-Aug-2017
Service: Property:

Customer comments:
Service and house keeping
Service rating : We found the house perfectly clean. Around the mid of our stay two cleaning ladies replaced all bed linen and towels and did a great job in cleaning bath rooms, kitchen and floors. A missing item for the kitchen stove was brought within one day after reporting it. A small repair on a door was effectuated within few days. All in all the management is very kind and responsive, always eager to help in improving our stay.
Property : General location:
The Red Rock Beach House is a 3-story semi-attached house in the Caseis do Baleal. It is located in a quiet residential street away from the busy main access road. The beach is accessible on foot within 3-5 minutes. On the way you have great views of the bay, cliffs and beach, partly visible also from the house's terraces on the top floor.

Rooms and equipment:
The house in general is furnished with a very pleasant style and quality. The ground floor has a large kitchen, a WC and a large living room. The kitchen has a large oval dining table easily seating up to 6 people. The kitchen is very well equipped. It has a large fridge/freezer combination, a modern and very silent dish washer, a four post gas stove, electric oven and a modern combined washer/dryer. Plates, glasses and cutlery are very abundant allowing to efficiently fill the dish washer over some days. All kinds of pans, pots and kitchen utensils are available. In the back of the house with access from the kitchen there is also a nicely furnished patio with outside grill well equipped for meat and fish BBQ.
The first floor has two large bed rooms, one of which has an ensuite shower bath room. On this floor there is also the main bath room with bath tub and bidet. The top floor with a third even larger bedroom has terraces with nice views to north and south and a small ensuite bath room with shower.

House keeping:
We found the house perfectly clean. Around the mid of our stay two cleaning ladies replaced all bed linen and towels and did a great job in cleaning bath rooms, kitchen and floors. A missing item for the kitchen stove was brought within one day after reporting it. A small repair on a door was effectuated within few days. All in all the management is very kind and responsive, always eager to help in improving our stay.

Surroundings:
Baleal is a surf spot with great waves and lots of surf schools, many of which are in short walking distance to the house and the beach. The only caveat: The water temperature around 20°C can be too low without neoprene and the strong waves rather call for surfing, playing and jumping rather than swimming. But the beautiful beach features fine sand and allows for km long strolls at low tide.
At 3 min walking distance there is a small supermarket for the essential things. Driving 2 minutes by car one reaches an assembly of shops with a great fish store, bakeries and a slightly larger super-market. Bars and restaurants of decent quality are numerous. Not to be missed is the large market hall in the nearby city of Peniche, approx. 10-15 minutes by car with great fruit and grocery stands as well fish vendors. The very large Continente supermarket in Peniche provides everything you did not find in the Baleal markets.
As excursions the Templar castle of Tomar and the Batalha monastery are absolute highlights. Another UNESCO site (as the two mentioned before), Alcobaca, is close by. Larger towns reachable in day trips are Coimbra and Lisbon, closer by goals for half a day are the smaller towns Obidos and Caldas do Rainha.

All in all we had a fantastic vacation in a splendid house with many opportunities for good food, sports and excursions.
15-Aug-2017
Service: Property:

Customer comments:
Service rating : Always helpful, friendly and eager to ensure you enjoy a perfect holiday
Property : Perfect villa. Everything you need and more
14-Aug-2017
Service: Property:

Customer comments:
Service rating : Muy serviciales y amables
Property : Perfecto y muy completo todo
14-Aug-2017
Service: Property:

Customer comments:
Para repetir
Como casi todos los años, todo ha estado muy bien, y con Anna y su equipo también.
12-Aug-2017
Service: Property:

Customer comments:
Service rating : Anna was quick to reply to us with any queries.
We did not have a lot of contact other than through email with Anna.
Property : It was in a good resort and the back was South facing. however we had to wash all the plates and cups and the grill pan was still greasy. but the place was very clean other than that. beds were comfortable . we very enjoyable stay.

Holiday Rental Portugal responded:
We are very sorry to hear that the crockery and the grill pan was not up to our usual standard of cleanliness. It is very rare that something like this is reported to us and we have spoken with the housekeeping team responsible to ensure it doesn't happen again. Other than that we are very pleased that you enjoyed your stay!
12-Aug-2017
Service: Property:

Customer comments:
Personnel d accueil très agréable
Location de qualité, cadre calme et reposant
11-Aug-2017
Service: Property:

Customer comments:
Cuidado e simples
Service rating : Cuidado e simples
Property : A cozinha transformada em "open space" é uma mais valia.
Os dois terraços são excelentes, pena não haver um chapéu de sol para aproveitar quando está muito sol.
11-Aug-2017
Service: Property:

Customer comments:
Simpatia e cuidado
Service rating : Simpatia e cuidado no tratamento com os clientes,embora por vezes, não respondam com brevidade aos e-mails, enviados anteriormente à estadia.
Property : Cama do quarto de principal e sofás da sala bastante usados e desconfortáveis.
10-Aug-2017
Service: Property:

Customer comments:
Don't miss this perfect Holiday home
Service rating : Polite, efficient very helpful.
Would recommend you and would use you again.
Property, spacious, clean with the most amazing views, fully equipped for a perfect Family holiday.
Property : Perfect Place for Your Family Holiday
07-Aug-2017
Service: Property:

Customer comments:
Efficacité et professionnalisme
Parfait nettoyage de la propriété.
Panier d'accueil à notre attention.
Equipements y compris électro-ménager et vaisselle parfaits
Linge de maison très bon état
07-Aug-2017
Service: Property:

Customer comments:
good.
Service rating : Good service, all queries answered quickly. It was reassuring at this time of so many people being ripped off by scams.
Property : It was expensive, but we had unusual needs in accommodating 13 people. The pool was excellent, although in need of slight work - some of the small tiles are coming off. The rooms & bathrooms & kitchen facilities were excellent - but a 2 slice toaster in a 12 bed villa!
31-Jul-2017
Service: Property:

Customer comments:
Service rating : Einfach, freundlich und umkompliziert.
Property : Geniales Apartment. Toller Blick.
29-Jul-2017
Service: Property:

Customer comments:
Service rating : The villa was well appointed and very clean. Situation within the resort was fine. We loved the way the company had an agreement with the car hire company who picked us up at the airport and had our car waiting at the villa, this ensured a more relaxed arrival in Lisbon.
We were however dissapointed that our pool was not heated. When we booked we had thought it was a heated pool but this has since been clarified as not the case from Anna. Th weather is quite changeable in Portugal it seems and it would have definitely benifited us if there had been a bit of heat in the pool. Next time we will check more carefully before booking and not presume this is the case. We spoke to the company either on the phone or through email and they did seem to try to rectify the situation but to no conclusion in our favour. This did unfortunately spoil things a bit for us.
The gate as well was reported as being broken and this wasn't sorted by the time we left. The villa was up for sale and we felt it was in need of a bit of care.
Property : Good villa, just the right size for us. Very well equipped kitchen and loved the covered area outside fir dining and relaxing away from the sun.
29-Jul-2017
Service: Property:

Customer comments:
Big house, nice location
Service rating : Great big house, clean and good location to visit places nearby. Unfortunately the garden was not as big as shown on the pics and dishes were only for 5 people even though the is promoted for 8!
Property : Great big house, clean and good location to visit nearby places. Unfortunately the garden was not as big as shown on the pics and there were only dishes for 5 people even though the house is promoted for 8!

Holiday Rental Portugal responded:
Sorry to hear about the dishes, at the start of the summer we check to make sure every property has a full inventory of items but perhaps some were broken. We have replaced all the missing plates so there is now a full set! 
29-Jul-2017
Service: Property:

Customer comments:
Perfect spot for gorgeous beaches.
Service rating : Red Rock was well equipped and perfectly situated to the beach. Baleal is a surfers paradise and the beaches are superb. My 'even better if' - bbq needs replacing as it was very rusted by the weather and the information in the house needs updating.
Property : Great location, well equipped house.
26-Jul-2017
Service: Property:

Customer comments:
Great house without internet
The house is great with pool directly in the backyard - we were 5 people and it was very spacious. We had problems with the internet and could not connect. Even though we were promised that it would be fixed, we never heard back from anyone and it was never fixed. I even wrote an email, which I never heard back on. All in all, a good place and great service from the booking agent beforehand, but not much service while we were at the house..

Holiday Rental Portugal responded:
Hi, really sorry to hear that you had internet issues that could not be resolved during your holiday. I will speak with the team to find out what happened but someone should have come back to you and usually this would have happened. I didn't recieve an email but will also check that as well.
Otherwise I am glad you enjoyed your stay! 
24-Jul-2017
Service: Property:

Customer comments:
The place was amazing,wonderful beach and the apartment was very clean.
For sure we will be back.
24-Jul-2017
Service: Property:

Customer comments:
Good service, friendly staff, beautiful apartment and location.
22-Jul-2017
Service: Property:

Customer comments:
Nice villa. gorgeous pool great for friends or large family
Stayed at Villa Portuguesa July 14 -21. Group of 9. The villa was lovely. Three couples had the upstairs bedrooms. We stayed in the master bedroom with shared balcony. Nice view of the Atlantic from there. Comfy bed and huge jacuzzi bath. Second bedroom was nice with smaller jacuzzi bath and same view bedroom three had no balcony but looked comfy. We could only gain access to the roof terrace from the two balcony rooms. Meaning all the other guests had to pass through the bedrooms as the access door was locked. We could of mentioned this and maybe got a key but did not.
Downstairs living area is absolutely huge with a very comfy corner sofa and on the other side a very substantial dining table seating at least ten. Nice furnishings throughout. Outside on the downstairs terrace (again with lovely views of the Atlantic) there are two more dining tables one wooden (smaller) and one plastic (larger) also another seating area. The one thing that let the villa down was the plastic furniture. Some Nicer comfy plastic furniture but mainly those chairs that you just wait for a comedy moments to happen on. I think the style and feel of the villa was just let down a bit by the cheap outside seating and sun loungers.
Three more bedroom just of the living area. One near the kitchen is very small and single and then two twins all with on suite.
The pool was fantastic. big enough for everyone and gets the sunshine all day.
The kitchen was of ample size and seemed to have everything we needed apart from a jug for sangria but we made bowl full instead.
We had a great time at villa Portuguesa and would recommend it for a large group of friends and family. We hired two cars and would recomemd you do so to if staying here. The beach is about a 10-15 minute stroll and stunning the sea is wild so be very careful in there. Not much else going on around here apart from the Marriott with a nice buffet restaurant. Perfect for our needs but maybe families would need the cars. I would highly recomemd this villa and stay again.
Nigel.
18-Jul-2017
Service: Property:

Customer comments:
Excellent service
17-Jul-2017
Service: Property:

Customer comments:
Service minded and friendly
Service rating : Very friendly and accomodating
Property : Clean and with all the extra elements we needed. Very well equipped. We could live as we were at home. Nice surroundings. Peaceful and quiet. Nice pool and short access to what we needed. Great with three golf courses very close by - one only 3 min by car.
28-Jun-2017
Service: Property:

Customer comments:
Very nice place and nice apartment. We will repeat.
Service rating : We didnt have any problem. They are efficient and fast
Property : Very nice apartment in a very nice state
26-Jun-2017
Service: Property:

Customer comments:
Excellent place
The apartment we rented was clean well stocked and the location was excellent for getting around the silver coast.
13-Jun-2017
Service: Property:

Customer comments:
A very relaxing family holiday
Service rating : Excellently organised, very good quality of resort/accommodation
Property : Great quality accommodation
All amenities required are provided
Resort maintained very well
27-Apr-2017
Service: Property:

Customer comments:
Service rating : Excellent service!
Property : Perfect property size for us. For self catering, we felt there wasn't enough utensils. We managed with most things but bought a peeler which one would think would be a basic utensil. Pool and house were really cold on arrival so we assumed it hadn't been let for a while. Took a good few days to warm up.

Holiday Rental Portugal responded:
Hi, thanks for your feedback. We act on all the feedback we received from guests and we will double-check the utensils at the villa purchase any missing items that other guests would need during their stay. 
I'm glad you had a good stay otherwise and hope to see you again!
many thanks! 
13-Sep-2016
Service: Property:

Customer comments:
Great Time
Our stay was very enjoyable , clean and well layed out accommodations , very quite and relaxing.
09-Sep-2016
Service: Property:

Customer comments:
Service rating : Der einzige Minuspunkt ist, dass die Informationsmappe, die im Haus lag, keine Informationen über das Haus und die Umgebung enthielten. Die Informationen bezogen sich wohl auf eine andere Unterkunft. Außerdem wurde meine Anfrage, wie und wo man den Müll entsorgen kann/soll, nicht beantwortet.
Property : Wunderschönes Haus in perfekter Lage.

Holiday Rental Portugal responded:
Vielen dankfür Ihren kommentar über die Informationen Buch. Es ist beabsichtigt,Informationen über die Region, lokale Geschäfte und Restaurants zu bieten, aberwir werden es überprüfen, um zu sehen, welche zusätzlichen Informationen, diewir in setzen sollten.Ich habeIhre anfrage nicht über die behälter so sehr leid, dass ich das verpasst. Ichhoffe, dass Sie sonst Ihren aufenthalt genossen.
02-Sep-2016
Service: Property:

Customer comments:
Service rating : Excellent service, helpful and efficient.
Property : Fantastic house, very spacious with everything you could need for a great family holiday. Little details like the mesh screens across all the patio doors and windows to keep out the flies, a second fridge (just for wine/beer?) gives it the edge over other villas. We gave the children the master suite, with one in the big bed with their own TV!! and then the other had a choice of top or bottom bunk bed. Heaven. The pool was lovely and warm and we were not overlooked or disturbed by other residents. Our 10 year old son summed it up as "Quality".
02-Sep-2016
Service: Property:

Customer comments:
Helpful & Efficient
Service rating : Really helpful and efficient service when I needed to change dates.
Very impressed with the car hire service too. The pick ups were seamless and the rental car was waiting for us at the villa.
Property : Villa Pluma was OK for us (not poor). It was available at fairly short notice so we were grateful of that but we wouldn't book it again. We found the living areas (lounge & kitchen) quite cramped. Some crockery items in the kitchen cupboards had gone mouldy. The villa was very quite in the daytime but we found there was alot of noise overnight, mostly vehicles/car alarms going off, that sort of thing. The pool however was the warmest we've ever experienced and my daughter spent a lot of time in it!

Holiday Rental Portugal responded:
Thank you for your feedback. I am shocked about comments with regards to the cleanliness of some of the crockery items. We work hard to maintain very high standards of cleanliness at all of our properties and i have spoken with the housekeeping team responsible for this property to find out what happened here and to ensure that it does not happen again. 
The majority of our guests are very happy with their stay at this villa and find the space and layout of the kitchen / dining area to work for them. Coming from the much larger villa you stayed in the week before i can understand if it felt smaller in comparison. 
Unfortunately we can't do much about car alarms and the location of the villa backing on to the countryside is useful found to be peaceful. I am glad that your daughter enjoyed the heated pool though, which is also particularly good for small children who might feel the cold more. 
Again apologies that you did not experience our usually high standards of cleanliness during your stay at the villa and I'm glad you enjoyed your stay the week before at Villa Cerro da Velha,
many thanks, Anna 
01-Sep-2016
Service: Property:

Customer comments:
Organised and helpful
Service rating : Clear instructions on key collection. Helpful staff in the office both of whom spoke good English.
Property : Excellent size and layout of apartment. Apartment was well equipped and nicely decorated. Great location overlooking pool on site. Only thing missing was free wi-fi in the apartment. Would definately recommend.
25-Aug-2016
Service: Property:

Customer comments:
Perfect georganiseerd, betrouwbaar en uitstekende kwaliteit
Service rating : Professioneel, betrouwbaar, goed georganiseerd
Property : Prachtige confortabele rn ruime villa
25-Aug-2016
Service: Property:

Customer comments:
Relaxing holiday in great location.
Service rating : Anna was excellent at helping us to choose a fantastic villa in a beautiful location on the silver coast. She answered all of my queries quickly and efficiently and also arranged the car hire and airport transfers which was seamless. At short notice Anna also arranged a welcome pack to be at the villa for when we arrived.
Property : The villa was super clean, very spacious and had everything we needed. Loved the gorgeous well-maintained gardens. The appliances all worked well. The mid-stay clean and bed linen change was a nice surprise when we got back from the beach.
We were quite happy to have no wi-fi in the villa, but our girls enjoyed the freedom of popping up to the club house to have some screen time.
We thought that the location of Praia d’el Rey was fantastic, not too touristy, easy drive to many amazing beaches and we particularly enjoyed our days at the lagoon.

Holiday Rental Portugal responded:
Update summer 2017 - Casa do Palmeira now has free WiFi! 
24-Aug-2016
Service: Property:

Customer comments:
Muy, muy contentos.
La calidad de la casa, su estado de conservación, el menaje disponible y la limpieza han sido óptimos.
Llevamos cinco años alquilando con Uds. y siempre muy contentos. Lo hemos recomendado a muchas personas que también están reservando con Uds.
22-Aug-2016
Service: Property:

Customer comments:
Brilliant Sevice
Service rating : All friendly and extremely helpful from start to finish .
Property : Villa pluma rosa was lovely . Extremely spacious and has everything you would need . The heated pool was excellent .
20-Aug-2016
Service: Property:

Customer comments:
Excellent, made our holiday a great success
Service rating : Would recommend and also look forward to returning. Staff at local office were very helpful.
Property : Our apartment was great, spotlessly clean and well equipped. Stunning views.
19-Aug-2016
Service: Property:

Customer comments:
Helpful easy to find immaculate condition
The first girls were @ the office in Serra del Rey so helpful our house was immaculate welcome pack very welcome 👍
16-Aug-2016
Service: Property:

Customer comments:
Everything was perfect
Service rating : Perfect service
Property : Home was big clean and beautiful. Good position. Everything was perfect
16-Aug-2016
Service: Property:

Customer comments:
Recomendable
Service rating : Llevamos 5 años con esta agencia, casi siempre con buenos resultados, es recomendable por su forma de trabajar.
Property : No ha sido el mejor año pero sigue estando todo correcto y seguramente seguiresos con ellos.
16-Aug-2016
Service: Property:

Customer comments:
Service rating : easy service, efficient and timely responses. Very helpful when we arrived on site
Property : Excellent standard of property
15-Aug-2016
Service: Property:

Customer comments:
Behulpzaam en vriendelijk
Service rating : Goede, vriendelijke service. Anna Waterman heeft ons constant vriendelijk, accuraat
geholpen. Als wij een vraag hadden, reageerde zij snel.

Ook toen wij op de plaats van bestemming waren, heeft zij ons nog geholpen aan een huurauto.

Wij zijn heel erg tevreden en bevelen het zeker aan. Wij komen graag terug.
Property : Het appartement was heel mooi, groot, schoon. Goede locatie. Heerlijk zwembad vlak voor het appartement.
15-Aug-2016
Service: Property:

Customer comments:
Service rating : Mycket bra. Tydlig och korrekt information.
Property : Höll vad det lovade, vi blev positivt överraskade!
15-Aug-2016
Service: Property:

Customer comments:
Service rating : Excellent service.
Property : Really lovely accommodation
15-Aug-2016
Service: Property:

Customer comments:
PDR feedback Aug 16
Service rating : First class service from Anna and the team - we will use them again
Property : Quiet location maintained to an excellent standard
15-Aug-2016
Service: Property:

Customer comments:
Would return in a heartbeat!
Service rating : Fabulous! So much attention to detail.
Property : Gorgeous property. Very high standard of quality
15-Aug-2016
Service: Property:

Customer comments:
Service rating : Pleased with ease and prompt service.
Property : Accommodation all great except no sun on the private terrace.
12-Aug-2016
Service: Property:

Customer comments:
God og kompetent service
Service rating : Vi fik god rådgivning, hurtig support og alt var i henhold til det aftalte
Property : Fantastisk hus og område - billederne på hjemmeside var præcis som huset var i virkeligheden
10-Aug-2016
Service: Property:

Customer comments:
Excellent Service- Easy to book and a hassle free holiday
Service rating : From the time of booking to our taking our holiday, Holiday Rental Portugal were excellent. Any questions were answered promptly, a local car hire firm was recommended and extras like welcome groceries to pool towels were available should we have needed them.
The staff in the office were welcoming and made you feel happy to contact them should you need any assistance during the holiday.
Property : A very well presented and well equipped four bedroom /four bathroom villa in a quiet location within the Praia de Rei resort. The pool was very popular having the benefit of heating which was welcome on the more breezy days. The location of the villa ensured uninterrupted sun for the whole of the day in the rear garden/ pool area.
10-Aug-2016
Service: Property:

Customer comments:
Service rating : Very helpful
Property : Very nice place but the terrace was a little bit cold due to the exposition. Apartment very confortable for 4 persons.
09-Aug-2016
Service: Property:

Customer comments:
Fenomenal todo
08-Aug-2016
Service: Property:

Customer comments:
Faultless company.
Service rating : First class service.Any question answered promptly.
Property : Excellent accommodation and facilities.
08-Aug-2016
Service: Property:

Customer comments:
Helpful,thorough and professional.
08-Aug-2016
Service: Property:

Customer comments:
Awesome experience
Service rating : wellness to help availability hearing feedback and ready to support at any time
Property : Very nice apartment well positioned in a lovely place
08-Aug-2016
Service: Property:

Customer comments:
The beach house
Service rating : Good service
Prompt replies
Property as expected from description
On arrival we had a small error which was corrected easily after one phone call
Property : Amazing property
Beautiful lay out and position
Views were amazing
Loads of space and very comfortable
Everything very clean. Well equipped for a large party
Wonderful - recommended
08-Aug-2016
Service: Property:

Customer comments:
Service rating : excellent service. pick up and drop off of keys etc very convienent.
Property : lovely accommodation. great location. spotless site, very friendly support. lack of affordable shop locally a slight drawback. would definitely go back
08-Aug-2016
Service: Property:

Customer comments:
Service rating : Simple and easy to work with. Promises kept. Reliable.
Property : Good villa and well located. Very good swimming pool, very well maintained. Three issues to improve: 1) the NOS internet hotspot does not work properly, due to lack of signal (I had to buy a Vodafone hotspot to be able to connect to the internet), 2) except for the cleaning, the other maintenance services were not scheduled with our agreement, so they would show up an any time, sometimes causing inconveniences (for example, noisy grass lawn at 8.00 am), the bread toaster needs replacement.

Holiday Rental Portugal responded:
Hi, thanks for your feedback and comments on what to improve on. 
NOS is normally very good and one of the more reliable networks for WiFi at Praia del Rey. That being said if it wasn't working well for you then the particular area that Villa Pluma Rosa is in might be better on another network. We will find the best one and change the provider accordingly. 
Cutting the grass at 8am is definitely not ideal when you are on holiday! We will speak with the pool and garden maintenance company to address that. 
Lastly we will purchase a new toaster,
Many thanks! 
26-Jul-2016
Service: Property:

Customer comments:
Promessa cumprida
Correu tudo conforme prometido. Serviço simples sem complicações.
Cofre com a chave muito prático para chegadas fora de horas
26-Jul-2016
Service: Property:

Customer comments:
very clean , quiet and well equipped flat on the golf course.
26-Jul-2016
Service: Property:

Customer comments:
Service rating : Holiday Rentals are professional, helpful and quick to respond to any question or query that we had.
Property : A really cosy home from home in a great location on the Praia D'el Rey resort. The gated entrance to the Vila Dos Principes complex adds to the sense of peace and security of the accommodation in this part of the resort. Casa Das Estrelas is very well equipped and furnished and indeed has a cosy "home from home" feel to it. An ideal base from which to explore the area or indeed just to be.
26-Jul-2016
Service: Property:

Customer comments:
Service rating : Holiday Rentals were really helpful and quick to respond to any queries or help that we needed. I would recommend them without hesitation both to property owners and also to those looking to holiday in the area.
Property : A great location with fantastic views. The property works well for a large family or group with plenty of space for all. The area provides plenty of opportunity for lazy days by the pool or beach as well as exploring the local historic towns. If you're a golfer then you'll enjoy the Praia D'el Rey which is on your doorstep and a short drive away the last course designed by Seve - Royal Obidos.
However please don't expect a cosy home from home feel when staying at the Beach House - it is as described.
26-Jul-2016
Service: Property:

Customer comments:
Una estancia estupenda. Para repetir!
El apartamento precioso, con todas las comodidades para sentirte como en casa. El personal de la agencia muy amable. En resumen, todo perfecto.
26-Jul-2016
Service: Property:

Customer comments:
Great Service
26-Jul-2016
Service: Property:

Customer comments:
Service rating : Excellent service from Anna Waterman @ Holiday Rental Portugal.
Thank you for your help.
Property : Fantastic villa. Well kept and spacious.
Close to the Marriott. Had a wonderful time.
26-Jul-2016
Service: Property:

Customer comments:
A big thank you to Anna Waterman who was fantastic!
The entire booking process was very easy and Anna was very helpful.
22-Jul-2016
Service: Property:

Customer comments:
snel en doeltreffend
Service rating : Snelle en adequate beantwoording van vragen bij reservering, prima routebeschrijving, fijne ondersteuning ter plaatse.
Property : Fijn en zonnig huis. Alleen was het koud en regenachtig toen wij er waren ( begin mei), maar we komen terug.
22-Jul-2016
Service: Property:

Customer comments:
Service rating : Würde ich jeder Zeit weiterempfehlen, sehr professionell
Property : Wünderschönes Haus, Top Lage
22-Jul-2016
Service: Property:

Customer comments:
Zeer klantvriendelijk
Service rating : Vanaf het begin tot eind staan ze klaar met advies.
Property : Fantastisch huis direct aan het (verwarmde) zwembad. Dakterras bijna de hele dag zon. Tuin ook met schaduw.